Shipping, Returns & Guarantees

Minimum Order

Minimum order is $29.

Shipping Details

We ship USPS or UPS.

When you place an order with TB Aquatics, we take pride in processing your order with speed and accuracy. Most orders  processed by 3PM EST ship the same business day. In some cases, orders may ship the following business day, especially order placed during the weekend.

We only ship to the 50 United States and Washington D.C and Canada.

Canadian Customers are responsible for duties and taxes.


Typical Transit Times

Standard free shipping is shipped using our choice of methods and will arrive in 1-7 business days.

Transit times are not guaranteed unless you choose overnight, 2 day or 3 day expedited options.

UPS Ground - Business days of transit time excluding holidays
UPS Transit Times

USPS - Transit time excludes Sunday and holidays

USPS Transit Time


 

Shipping

Free Standard Shipping on all orders to the continental US! 
Standard free shipping is shipped using our choice of methods and will arrive in 1-7 business days.

 

T5 Bulbs

T5 bulbs have a box charge due to special packaging requirements.  Box charge on 1-2 bulbs is $14.98, 3-5 bulbs is $9.98, and 6 or more is FREE.
Please call for expedited shipping quotes or for shipping quotes on T5 bulbs to PR, AK or HI.

Terms and Exclusions

  1. Shipping charges for returned merchandise is non-refundable.
  2. Our actual shipping costs wil be deducted from non-defective returns.

Shipping Damages

All shipping damages must be reported within 7 days of package delivery.

Returns

All sales are final during our clearance.  Only defective items may be returned within 14 days.

All returns require a RA (Return Authorization). Any return shipped back to us without this RA number will be refused.

Due to manufacturer restrictions we are unable to accept returns of Digital Aquatics, Neptune Systems, Aqua Illumination (AI) or EcoTech Marine products once the manufacturer’s packaging seals have been broken.  Contact the manufacturer for any issue resolution.