Shipping, Returns & Guarantees

Minimum Order

Minimum order is $19.

Shipping Details

We ship USPS or UPS.

When you place an order with TB Aquatics, we take pride in processing your order with speed and accuracy. Most orders  processed by 3PM EST ship the same business day. In some cases, orders may ship the following business day, especially order placed during the weekend.

We only ship to the 50 United States and Washington D.C and Canada.

Canadian Customers are responsible for duties and taxes.


Typical Transit Times

Standard free shipping is shipped using our choice of methods and will arrive in 1-7 business days.

Transit times are not guaranteed unless you choose overnight, 2 day or 3 day expedited options.

UPS Ground - Business days of transit time excluding holidays
UPS Transit Times

USPS - Transit time excludes Sunday and holidays

USPS Transit Time


 

Shipping

Free Standard Shipping on all orders to the continental US! 
Standard free shipping is shipped using our choice of methods and will arrive in 1-7 business days.

 

T5 Bulbs

T5 bulbs have a box charge due to special packaging requirements.  Box charge on 1-2 bulbs is $14.98, 3-5 bulbs is $9.98, and 6 or more is FREE.
Please call for expedited shipping quotes or for shipping quotes on T5 bulbs to PR, AK or HI.

Terms and Exclusions

  1. Shipping charges for returned merchandise is non-refundable.
  2. Our actual shipping costs wil be deducted from non-defective returns.

Shipping Damages

All shipping damages must be reported within 7 days of package delivery.

Returns

Your satisfaction is guaranteed.  We offer a 90 day satisfaction guarantee on drygoods.  If for any  reason your are not completely satisfied, just call us, request an RMA # and send us back the unopened/unused product for a full refund (excluding shipping costs).  Customers are responsible for the return shipping cost. Original shipping cost will be deducted from the final refund. 

If your order had free shipping the original shipping cost for that item will be deducted from your refund. If the return brings your order value under the free shipping threshold, shipping will applied to your order and deducted from your refund.

All returns require a RA (Return Authorization). Any return shipped back to us without this RA number will be refused.

Due to manufacturer restrictions we are unable to accept returns of Digital Aquatics, Neptune Systems, Aqua Illumination (AI) or EcoTech Marine products once the manufacturer’s packaging seals have been broken.  Contact the manufacturer for any issue resolution.

Conditions for returns:

  1. Returns must be issued an RA with in 90 days of invoice date.
  2. Product must be unopened and in resalable condition. All original instructions must be included.  No returns on opened items.  A 20% restocking fee may apply on any return not in original condition.
  3. Returns must be shipped back fully insured and properly packaged.
  4. Shipping costs are NOT refundable unless the merchandise was shipped in error.
  5. Refused orders are subjected to an automatic 25% restocking fee plus return freight charge.

Price Guarantee

If you find a lower price from another online store, we will match the price and refund 10% of the difference within 14 days of the purchase. Just give us a call or send us an email.

Terms & Conditions of Price Guarantee

  1. The item you are comparing must be in stock with us and our competitor.
  2. The guarantee applies to individual items and not bundles.
  3. Price match includes any shipping and handling charges.
  4. You must submit proof of the price differential within 14 days of placing your order.
  5. Guarantee does not apply to prior sales
  6. The guarantee does not apply if the price is clearly a typographical error.
  7. We will only match prices of authorized online resellers in the United States.
  8. We reserve the right to modify or cancel the guarantee at any time without prior notice.
  9. The guarantee does not apply to membership, wholesale or club discount pricing.
  10. TB Aquatics reserves the right to reject any price match that cannot be verified by proof acceptable to TB Aquatics in its sole discretion or if competitor is violating manufacturer's MAP or pricing policies.
  11. We will not honor another online store's advertised price if the price is clearly a typographical error.
  12. Competitor must ship item using similar service, i.e. Fedex/UPS/USPS or freight.